To ensure an amazing customer experience, freelance marketplace PHP scripts play a crucial role in your marketplace functionality. It not only allows for addressing the basic consumer needs but also, boosts the engagement factor. As per a worldwide survey conducted by PwC, analysts found out –
- 73% of total participants agreed user experience has been a major driving force in influencing their buying decisions
- 43% of the total respondents agreed to spend more for added convenience
- 42% of total people prefer mobile-friendly sites
That being said;
This blog will describe 5 major marketplace features that you must include when choosing a freelancer script PHP. Have a look.
- A dynamic search system
A comprehensive search system is crucial for ensuring an elevated customer experience. It is also essential to make the search process faster and simplified. Therefore, the marketplace script providers include –
- Multiple filters
- Several categories
- Many sub-categories
- Auto-complete feature
- Improved search query
At Best Freelancer Script, you can have an advanced search system that can be further tweaked if you want to.
- Once-click bid placing
First introduced by the popular platform Freelancer, bidding is an essential component of every freelancer script PHP. This is a game-changing feature as customers do not want to spend a lot of time in the bidding process. The same goes for the clients as well. Bid sorting can be time-taking. So, simplifying the process with a one-click option improves the user experience significantly.
- An AI chatbot
You must have seen such chatbots on all major platforms. This AI-powered chatbot assists businesses in various aspects. For example, an artificially intelligent chatbot can –
- Answer the most common queries
- Provide users with the required information
- Address complex issues and solve them as is very best
- Minimizes customer grievances
Plus, an AI chatbot is available on a 24/7 basis. Moreover, when you interact with human professionals – the response time shoots up. This is due to the current workload. This can be greatly improved by a chatbot as it answers usually in under a minute.
- Virtual chat rooms
Communication is the backbone of your online marketplace. It is the bridge between clients and customers. By enabling a virtual chat room feature in freelance marketplace PHP scripts recruiters can hold one-on-one communication with freelancers regarding specific projects or sections.
A real-time messaging feature helps tremendously in this case. For implementing this, developers use third-party API for commenting purposes. API or Application Programming Interface saves huge time and costs. APIs can also be integrated with other modules such as project management, finance tracking, and real-time notifications.
- Transparent ratings and reviews
As per statistics shared by Trust Pilot –
“Almost 89% of customers check the ratings and reviews before purchasing a product or availing any service”.
There are more startling facts like –
- 93% of respondents added testimonials to their list
- 70% of the total participants agreed a transparent rating and review system can influence their buying decision
- 4 out of 6 freelance marketplace PHP scripts sellers have witnessed positive growth after sharing feedback from customers
All of this indicates that it is a crucial marketplace feature that you shouldn’t miss out on. However, make sure to only allow the verified users to provide feedback. This will eliminate fake customer feedback that proves detrimental to your business. Therefore, only the clients who have used the product or service can leave their comments.